We provide full IT Managed Services

Let Six Factor take care of the administration and pain of maintaining your on premise IT servers, switches, networks and workstations, so you can focus on running your business.

Accomplish more with our Managed IT Services Plans

At Six Factor our IT Managed Services are all about providing outstanding customer service combined with powerful insight into where you need to invest in IT to fully leverage the best result for your business. Making Six Factor your Managed Services Provider (MSP) will open up to you our enterprise class technology services and technical skills to ensure your systems are always available.

  •     Use our Essential Plan to ensure office hours support of your key systems infrastructure and to maintain status quo.
  •     Use our New Foundation’s Plan to help in making a staged transition to Cloud Services
  •     Use our Platform Plan to enable you to run both on premise and off premise environments
  •     All our plans come with options for help desk support services, break fix, out of hours emergency support and much more.
Our managed services create peace of mind.

Trust and Integrity

We bring peace of mind to businesses as a Managed Service provider by providing all the transparency, accountability and reporting you need. We’ll stake our reputation on the fact that we’ll always give you the best solutions for your business – all the while delivering our personalized services that meet your needs.

Managing services is all about people.

Customer Service

It’s all about people. We take a business service perspective in running your IT. Through our support and incident management practices, embedded within your Service plan, our goal is always to provide a continuous state of business service accessibility, not just the IT equipment providing the availability. The benefit to this approach is to help you adopt a hands-off approach in running your IT asset base to focus on running your business.

Expertise in engineering cloud solutions.

Reliable Technology

Our depth of expertise and investment in our support infrastructure skills has allowed us to deliver a premium, customisable service.

Whether you’re looking for flexible IT support or total monitoring and maintenance of your IT infrastructure, you can trust Six Factor to deliver Managed IT Services for your business. Precision, passion and performance to consistently exceed your expectations.

Why are our Managed Services unique?

We offer:

 

  • Typical P1 Response SLA is just 30 minutes or immediate via phone
  • Bespoke dashboards allowing customizable desktop overview of current and historical service stats
  • CSS (Customer Success Improvement Planning) – constantly improving your service
  • 24/7/365 support, server and device monitoring
  • Partnerships with tier-1 vendors
  • 84% of incidents are resolved on the 1st call
  • Each customer has an allocated Service Delivery Manager
  • Increased business productivity, with our expert guidance we will provide better performance, uptime and cost efficiency for your business
  • ITIL aligned
  • P6 VIP priority – allowing every ticket to be treated with high priority. We constantly monitor the real time status of your network hardware and software so that issues can be resolved before they impact users. A proactive monitoring platform integrated into our Service Desk Management System enables us to provide an added level of business intelligence.

Want to take advantage of our offer to manage your services using the best practices and best-in-class security of Google Cloud? Our software development is the next step forwards for your business.